Troubleshooting

Open-AudIT works out of the box, but every network is different. This section covers the problems you're most likely to hit and how to work through them.

In This Section

• Discovery Problems — Can't find devices, limited data returning, duplicate records
• Common Errors — Specific error messages and what they mean

First Steps for Any Problem

Before diving into specific issues, these general steps resolve a surprising number of problems:

1. Check the Discovery Log. Navigate to Menu → Admin → Database → List Tables, find discovery_log, and export to CSV. Search for your device's IP address and review the entries.
2. Increase the log level. Go to Menu → Admin → Configuration → All, find log_level (default 5), and set it to 7. Re-run the discovery. The additional detail often makes the problem obvious.
3. Test with a single device. If a subnet scan is failing, try scanning a single known IP first. This isolates the problem to one device and makes the logs much easier to read.
4. Check target device configuration. Make sure the target device has the necessary ports open and services enabled. See Target Client Configuration on the wiki.