[{"data":1,"prerenderedAt":283},["ShallowReactive",2],{"docs-troubleshooting-common-errors-":3,"docs-navigation":139},{"id":4,"title":5,"body":6,"dateModified":128,"datePublished":128,"description":129,"extension":130,"meta":131,"navigation":132,"path":134,"proficiencyLevel":135,"seo":136,"stem":137,"__hash__":138},"docs\u002Fdocs\u002F7.troubleshooting\u002F2.common-errors.md","Common Errors and Messages",{"type":7,"value":8,"toc":119},"minimark",[9,13,18,22,30,34,37,40,56,60,63,86,89,93,96,105,109,116],[10,11,5],"h1",{"id":12},"common-errors-and-messages",[14,15,17],"h2",{"id":16},"user-attempted-to-view-a-resource-which-does-not-exist","\"User attempted to view a resource which does not exist\"",[19,20,21],"p",{},"This usually happens after running a single-device discovery. When Open-AudIT finishes auditing a single device, it automatically deletes that discovery entry. If you refresh the page, there's nothing left to load — hence the error.",[19,23,24,25,29],{},"This is not a real problem. Check whether the device was audited and added to the database. If it was not found, check the discovery logs via ",[26,27,28],"strong",{},"Menu → Admin → Database → List Tables → discovery_log",".",[14,31,33],{"id":32},"mysql-total-number-of-locks-exceeded","\"MySQL total number of locks exceeded\"",[19,35,36],{},"This is a MySQL performance issue, not an Open-AudIT bug. It typically appears under heavy load — many simultaneous discoveries or very large datasets.",[19,38,39],{},"Solutions:",[41,42,43,47,50,53],"ul",{},[44,45,46],"li",{},"Increase MySQL's innodb_lock_wait_timeout value",[44,48,49],{},"Reduce discovery_limit to run fewer parallel discovery processes",[44,51,52],{},"Add more RAM to the server (MySQL benefits enormously from memory)",[44,54,55],{},"Move the database to an SSD",[14,57,59],{"id":58},"ldap-login-not-working","LDAP Login Not Working",[19,61,62],{},"If users are having trouble authenticating via LDAP:",[64,65,66,72,80,83],"ol",{},[44,67,68,69],{},"Verify the LDAP server settings under ",[26,70,71],{},"Menu → Admin → LDAP Servers",[44,73,74,75,79],{},"Confirm the user is a ",[76,77,78],"em",{},"direct"," member of the relevant LDAP group (not just an inherited member)",[44,81,82],{},"Check the Open-AudIT logs for LDAP-specific error messages (increase log_level to 7)",[44,84,85],{},"Test LDAP connectivity from the Open-AudIT server using ldapsearch",[19,87,88],{},"For detailed LDAP configuration steps, see the How-To Guides section of the wiki.",[14,90,92],{"id":91},"apache-will-not-start-on-windows","Apache Will Not Start on Windows",[19,94,95],{},"Check that the Apache service account is set to a regular user account, not \"Local System\". The Local System account has no network access, which means Open-AudIT cannot copy audit scripts to remote Windows devices.",[19,97,98,99,104],{},"See ",[100,101,103],"a",{"href":102},"\u002Fdocs\u002Finstallation\u002Finstall-windows\u002F","Installing on Windows"," for the step-by-step fix.",[14,106,108],{"id":107},"no-license-splash-screen-after-upgrade","\"No License\" Splash Screen After Upgrade",[19,110,111,112,115],{},"After an upgrade, Open-AudIT may occasionally show the license activation screen again if the license file was not preserved correctly. Click ",[26,113,114],{},"Restore My Licenses"," to pull your existing license from the database — you should not need to re-activate.",[19,117,118],{},"If the Restore option does not work, contact FirstWave support with your original license string.",{"title":120,"searchDepth":121,"depth":121,"links":122},"",2,[123,124,125,126,127],{"id":16,"depth":121,"text":17},{"id":32,"depth":121,"text":33},{"id":58,"depth":121,"text":59},{"id":91,"depth":121,"text":92},{"id":107,"depth":121,"text":108},"2026-04-10","Explanations and solutions for common Open-AudIT error messages including MySQL lock errors, LDAP issues, Apache problems, and license screens.","md",{},{"title":133},"Common Errors","\u002Fdocs\u002Ftroubleshooting\u002Fcommon-errors","Intermediate",{"title":5,"description":129},"docs\u002F7.troubleshooting\u002F2.common-errors","JHgPLO0kSniFttPSjHo5Q_8UqJtSbRzfzUArCH4QISM",[140],{"title":141,"path":142,"stem":143,"children":144},"Docs","\u002Fdocs","docs",[145,149,161,183,214,236,243,265,278],{"title":146,"path":142,"stem":147,"description":148},"Overview","docs\u002Findex","Guides to help you install, configure, and get the most out of Open-AudIT — a powerful network discovery, audit, and asset tracking system.",{"title":150,"path":151,"stem":152,"children":153,"description":155},"Getting Started","\u002Fdocs\u002Fgetting-started","docs\u002F1.getting-started\u002F1.index",[154,156],{"title":150,"path":151,"stem":152,"description":155},"Get from a fresh install to discovering devices on your network in under 10 minutes. This guide walks through each step in order.",{"title":157,"path":158,"stem":159,"description":160},"Activating Your License","\u002Fdocs\u002Fgetting-started\u002Factivating-your-license","docs\u002F1.getting-started\u002F2.activating-your-license","How to activate your free 100-device Open-AudIT Enterprise license after installation.",{"title":162,"path":163,"stem":164,"children":165,"description":167},"Installation","\u002Fdocs\u002Finstallation","docs\u002F2.installation\u002F1.index",[166,168,173,178],{"title":162,"path":163,"stem":164,"description":167},"Install or upgrade Open-AudIT on Windows Server or Linux. Includes virtual appliance option for the fastest setup.",{"title":169,"path":170,"stem":171,"description":172},"Server Requirements","\u002Fdocs\u002Finstallation\u002Fserver-requirements","docs\u002F2.installation\u002F2.server-requirements","Hardware, operating system, browser, and dependency requirements for running Open-AudIT.",{"title":174,"path":175,"stem":176,"description":177},"Install on Linux","\u002Fdocs\u002Finstallation\u002Finstall-linux","docs\u002F2.installation\u002F3.install-linux","Step-by-step guide to installing Open-AudIT on supported Linux distributions including Red Hat, Rocky Linux, Debian, and Ubuntu.",{"title":179,"path":180,"stem":181,"description":182},"Install on Windows","\u002Fdocs\u002Finstallation\u002Finstall-windows","docs\u002F2.installation\u002F4.install-windows","Step-by-step guide to installing Open-AudIT on Windows Server, including Nmap and Visual C++ prerequisites.",{"title":146,"path":184,"stem":185,"children":186,"description":188},"\u002Fdocs\u002Fdiscovery","docs\u002F3.discovery\u002F1.index",[187,189,194,199,204,209],{"title":146,"path":184,"stem":185,"description":188},"Discovery is how Open-AudIT finds and audits devices on your network. Learn about credentials, running scans, discovery types, and how it all works under the hood.",{"title":190,"path":191,"stem":192,"description":193},"Credentials","\u002Fdocs\u002Fdiscovery\u002Fcredentials","docs\u002F3.discovery\u002F2.credentials","Learn how to create and manage the credential sets Open-AudIT uses to authenticate with devices during network discovery.",{"title":195,"path":196,"stem":197,"description":198},"Running a Discovery","\u002Fdocs\u002Fdiscovery\u002Frunning-a-discovery","docs\u002F3.discovery\u002F3.running-a-discovery","Step-by-step guide to creating and running your first network discovery in Open-AudIT, including advanced options and scheduling.",{"title":200,"path":201,"stem":202,"description":203},"Discovery Types","\u002Fdocs\u002Fdiscovery\u002Fdiscovery-types","docs\u002F3.discovery\u002F4.discovery-types","Open-AudIT supports Subnet, Active Directory, and Seed discovery types. Learn when to use each and how they work.",{"title":205,"path":206,"stem":207,"description":208},"How It Works","\u002Fdocs\u002Fdiscovery\u002Fhow-discovery-works","docs\u002F3.discovery\u002F5.how-discovery-works","A detailed look at what Open-AudIT does during a discovery — from Nmap scanning through credential testing, audit script execution, and data processing.",{"title":210,"path":211,"stem":212,"description":213},"Matching Devices","\u002Fdocs\u002Fdiscovery\u002Fmatching-devices","docs\u002F3.discovery\u002F6.matching-devices","How Open-AudIT decides whether a discovered device is new or already exists in the database, and how to configure match rules to avoid duplicates.",{"title":215,"path":216,"stem":217,"children":218,"description":220},"Reporting","\u002Fdocs\u002Freporting","docs\u002F4.reporting\u002F1.index",[219,221,226,231],{"title":215,"path":216,"stem":217,"description":220},"Open-AudIT gives you multiple ways to pull meaningful information out of collected data using Queries, Summaries, and Reports.",{"title":222,"path":223,"stem":224,"description":225},"Queries, Summaries & Reports","\u002Fdocs\u002Freporting\u002Fqueries-summaries-reports","docs\u002F4.reporting\u002F2.queries-summaries-reports","Understand the three types of reporting in Open-AudIT — Queries, Summaries, and Reports — how they differ, and how to use filters and permissions.",{"title":227,"path":228,"stem":229,"description":230},"Creating a Query","\u002Fdocs\u002Freporting\u002Fcreating-a-query","docs\u002F4.reporting\u002F3.creating-a-query","Learn how to write custom SQL queries in Open-AudIT to extract device information, with examples for common use cases like warranty tracking and open ports.",{"title":232,"path":233,"stem":234,"description":235},"Groups","\u002Fdocs\u002Freporting\u002Fgroups","docs\u002F4.reporting\u002F4.groups","Learn how to use Groups in Open-AudIT to create dynamic collections of devices for filtering reports, building dashboards, and baselining configurations.",{"title":237,"path":238,"stem":239,"children":240,"description":242},"Dashboards","\u002Fdocs\u002Fdashboards","docs\u002F5.dashboards\u002F1.index",[241],{"title":237,"path":238,"stem":239,"description":242},"Configure and customise Open-AudIT dashboards and widgets to create at-a-glance visual overviews of your network environment.",{"title":244,"path":245,"stem":246,"children":247,"description":249},"Administration","\u002Fdocs\u002Fadministration","docs\u002F6.administration\u002F1.index",[248,250,255,260],{"title":244,"path":245,"stem":246,"description":249},"Covers the ongoing administration of Open-AudIT including configuration, user management, permissions, and backup procedures.",{"title":251,"path":252,"stem":253,"description":254},"Configuration","\u002Fdocs\u002Fadministration\u002Fconfiguration","docs\u002F6.administration\u002F2.configuration","Key configuration settings in Open-AudIT covering discovery behaviour, change logging, data retention, and how to edit them.",{"title":256,"path":257,"stem":258,"description":259},"Users, Roles & Orgs","\u002Fdocs\u002Fadministration\u002Fusers-roles-orgs","docs\u002F6.administration\u002F3.users-roles-orgs","Understand Open-AudIT's role-based access control system including users, roles, organisations, LDAP integration, and permission inheritance.",{"title":261,"path":262,"stem":263,"description":264},"Backup & Restore","\u002Fdocs\u002Fadministration\u002Fbackup-restore","docs\u002F6.administration\u002F4.backup-restore","How to back up and restore your Open-AudIT database on Linux and Windows, including database reset procedures.",{"title":266,"path":267,"stem":268,"children":269,"description":271},"Troubleshooting","\u002Fdocs\u002Ftroubleshooting","docs\u002F7.troubleshooting\u002F1.index",[270,272,273],{"title":266,"path":267,"stem":268,"description":271},"General troubleshooting guidance for Open-AudIT covering discovery problems, common errors, and first steps for diagnosing issues.",{"title":133,"path":134,"stem":137,"description":129},{"title":274,"path":275,"stem":276,"description":277},"Discovery Problems","\u002Fdocs\u002Ftroubleshooting\u002Fdiscovery-problems","docs\u002F7.troubleshooting\u002F3.discovery-problems","Troubleshoot Open-AudIT discovery issues including devices not found, duplicate records, Nmap problems, stuck queues, and cross-platform auditing.",{"title":279,"path":280,"stem":281,"description":282},"Release Notes","\u002Fdocs\u002Frelease-notes","docs\u002Frelease-notes","What's new in each Open-AudIT release — features, fixes, and improvements.",1779864901405]